Essential Legal Terms: Harlesden Online Flower Delivery Policies

Flowers Harlesden - Online Flower Delivery Terms & Conditions

Introduction

Welcome to Flowers Harlesden. These Terms & Conditions govern your use of our online flower delivery service for Harlesden and the surrounding areas. By placing an order through our website, you agree to comply with and be bound by these terms. Please read them carefully before placing an order. If you do not accept these terms, please do not use our website or services.

About Us

Flowers Harlesden is a reputable flower delivery service offering a wide selection of fresh bouquets and floral arrangements throughout Harlesden and nearby locations. Our dedication is to provide high-quality products and reliable delivery to our valued customers.

Scope of Terms

These Terms & Conditions apply to all purchases and orders made via our website for delivery within Harlesden and the surrounding areas. They set out the legal rights and obligations between you, the customer, and Flowers Harlesden.

Order Process

All orders placed through the Flowers Harlesden website are subject to acceptance and availability. You will be guided through the process as follows:

Selection: Browse and select your preferred bouquet or floral arrangement by adding it to your basket.
Delivery Details: Enter accurate delivery information, including recipient’s name, address, and preferred delivery date. It is your responsibility to provide complete and correct delivery details. Flowers Harlesden cannot be held liable for delivery issues arising from incorrect or incomplete information provided by you.
Confirmation: Review your order summary carefully before confirming your purchase. After placing your order, you will receive an order confirmation email outlining your purchase details.

We reserve the right to refuse or cancel an order for reasons including, but not limited to, product or service unavailability, errors in the description or price, or other issues identified by our team. In such cases, we will notify you as soon as possible and refund any payment made.

Product Descriptions and Substitutions

We strive to display and describe products as accurately as possible. However, due to seasonal availability, some flowers, colours, or product components may need to be substituted with similar items of equal or greater value and quality, at our discretion. We commit to maintaining the overall design and character of your chosen bouquet.

Prices and Payment

All prices listed on our website are in GBP (£) and include VAT, where applicable. Delivery charges will be displayed clearly at checkout and included in the total order cost.

Payment for all orders must be made in advance through the secure payment methods provided on our website. We accept most major credit and debit cards. No order will be accepted, processed, or dispatched without confirmed payment.

Delivery Policy

Flowers Harlesden delivers within Harlesden and surrounding locations as indicated during the order process. We endeavour to deliver your flowers on your chosen date. However, delivery times, including same-day and next-day deliveries, are subject to availability and may be influenced by factors beyond our control, such as traffic, weather, or unforeseen events.

If we are unable to fulfil the delivery on your requested date, we will contact you promptly to arrange an alternative solution. Deliveries may be made to the recipient directly or, where appropriate, given to a neighbour, reception, or left in a secure location. In such cases, we will make reasonable efforts to notify you or the recipient.

Should no suitable recipient be available at the delivery address and it is not possible to leave the flowers safely, the flowers may be returned to the shop, and we will attempt to contact you to rearrange delivery. Additional delivery charges may apply in these circumstances.

Cancellations and Amendments

You may cancel or amend your order up to 24 hours before the scheduled delivery date. To do so, you must contact us directly via the customer portal or the contact form provided on our website. Cancellations or amendments less than 24 hours before the delivery date may not be possible and will be considered on a case-by-case basis.

If a cancellation is accepted within the required notice period, we will process a full refund to your original method of payment within 7-10 working days. Orders cancelled after this period, or after dispatch, may not be eligible for a refund.

Returns and Refunds

Due to the perishable nature of flowers, we generally do not accept returns. However, if you are unsatisfied with the quality of your flowers or if they arrive damaged, please notify us within 24 hours of receipt. Please provide detailed information and photographs if possible so that we may assess the issue.

Upon review, if we determine the fault lies with Flowers Harlesden (e.g., damaged in transit, incorrect order), we will offer a replacement or refund at our discretion. Our decision in these matters will be final.

Liability

Flowers Harlesden will not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or services, including but not limited to delays, missed events, or loss of opportunity. Our total liability for any claim related to your order or use of our service shall not exceed the original order value paid.

We shall not be responsible for any failure or delay in delivery due to events outside our reasonable control, including but not limited to adverse weather, traffic delays, strikes, or supply chain disruptions.

Customer Responsibilities

It is your responsibility to ensure all order and delivery information is accurate and complete. If you are ordering for someone else, please ensure you have obtained any necessary permissions for us to deliver to their address and share their data.

Customers are expected to treat our delivery personnel with courtesy and respect. We reserve the right to refuse service in cases of abusive or inappropriate behaviour.

Intellectual Property

All content on the Flowers Harlesden website, including images, logos, product descriptions, and branding, is the property of Flowers Harlesden or its licensors. Unauthorised use, copying, or distribution of any site content is prohibited without express written permission.

Privacy and Data Protection

Flowers Harlesden is committed to protecting your privacy and data in line with applicable UK data protection laws. Any personal information you provide will be handled securely and used only for the purpose of processing and delivering your order, as well as improving our services. Please refer to our Privacy Policy for more details.

Changes to Terms & Conditions

Flowers Harlesden reserves the right to update or amend these Terms & Conditions at any time, without prior notice. Any changes will take effect immediately upon their publication on our website. Continued use of our website or services after any changes indicates your acceptance of the modified terms.

Severability

If any provision of these Terms & Conditions is found to be unlawful, invalid, or unenforceable, that provision shall be severed from the remaining terms, which will continue to be valid and enforceable to the fullest extent permitted by law.

Governing Law and Jurisdiction

These Terms & Conditions and any transactions or disputes arising from them shall be governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction to resolve any such disputes arising out of or in connection with these Terms & Conditions.

Entire Agreement

These Terms & Conditions, together with any documents explicitly referred to within them, constitute the entire agreement between you and Flowers Harlesden relating to the purchase of goods and services from our website. They supersede any prior agreements, communications, or terms, whether written or oral.

Contact and Customer Service

If you have any questions, concerns, or require assistance regarding these Terms & Conditions or your order, please refer to the contact section of our website. Our team is committed to assisting you and ensuring that your experience with Flowers Harlesden is a positive one.

Note on Geographic Coverage

These Terms & Conditions apply to all customers making purchases for delivery within Harlesden and the surrounding areas as indicated on our website. If you are unsure about our delivery coverage, please consult the delivery section prior to placing an order.

Thank you for choosing Flowers Harlesden for your online flower delivery needs.