Our Fresh Flowers Guarantee & Resolution Policy

Our Commitment to Fresh Flowers in Harlesden

At Flowers Harlesden, we take immense pride in being a trusted local florist, serving households and businesses throughout Harlesden and the surrounding areas. Your satisfaction is at the heart of everything we do, and our dedication to quality is reflected in our Fresh Flowers Guarantee. Whether you’re celebrating a special occasion or brightening your space, we believe every bouquet should arrive in perfect, fresh condition.

Fresh Flowers Guarantee & Freshness Window

Every arrangement purchased from Flowers Harlesden comes with our Fresh Flowers Guarantee. We select only the freshest blooms, arranged on the day of delivery or collection. Our guarantee covers the freshness of flowers for a minimum window of 5 days from receipt, provided they are cared for as instructed. Please refer to the care guidelines included with your order to help maximize vase life and enjoy your flowers for as long as possible.

Damaged or Not-Fresh-On-Arrival Policy

We understand how important it is for your flowers to arrive looking their absolute best. In the unlikely event your flowers arrive damaged or not as fresh as you expect, please notify us within 24 hours of delivery. To help us resolve the issue quickly, we may ask for clear photographs of the flowers and packaging. This enables us to assess the condition and determine the best course of action for your situation.

Refunds and Replacements

Your satisfaction is our priority. If your order does not meet our freshness standards, we offer you the choice of a free replacement or a refund, depending on your preference and the nature of the issue. For damaged or perished flowers within the guaranteed freshness window, we will process a replacement bouquet for the same recipient at the earliest available delivery slot, or issue a full refund to your original method of payment. Please note, refunds or replacements are offered at our discretion and pending review of your claim within the stipulations of our policy.

Making a Complaint

We strive to make every experience with Flowers Harlesden wonderful. However, if you are not entirely satisfied with your order or the service received, we want to hear from you. Raising a complaint is simple and handled discreetly. Contact us directly with your order details, a description of your concern, and photographs if possible. Our dedicated customer care team will acknowledge your complaint promptly and aim to resolve all concerns within three working days. We value your feedback and use it to continually improve our products and service for the Harlesden community.

Why Choose Flowers Harlesden?

We are proud to be a reliable, local Harlesden florist trusted by individuals and businesses alike for our commitment to quality, freshness, and excellent customer care. When you shop with us, you can be confident that your experience will be personally handled by passionate florists who care about your satisfaction and the vibrancy of every bloom.

Thank you for choosing Flowers Harlesden. We look forward to creating beautiful, long-lasting floral memories for you and your loved ones.